SHIPPING & RETURNS
PLEASE EXPECT DELAYS DURING SHIPPING DUE TO COVID-19
We are working hard to get your coffee packages delivered to you as quickly as possible while adhering to safety protocols. Thank you for your patience and understanding.
Please allow extra time for order processing to help control expectations and remember that our carrier (Canada Post) is also expecting greater than normal volumes, which may also contribute to the delay in delivery. Canada Post no longer guarantees expedited delivery.
Q & A
Q: When will my order ship?
A: We always aim to get your order out as soon as possible. Our Weekly Roasting Schedule may lead up to and additional 72hrs after order placement.. For this reason, in addition to the quoted delivery time, we request that you provide up to three business days for order processing. Note: Purchases placed by Thursday will be shipped the following Monday.
If you have questions or concerns about an upcoming shipment, feel free to contact us.
Q: What are my shipping options?
A: We currently, only ship via Canada Post.
Q: Do you offer free shipping?
A: Yes! Orders over 60$ automatically qualify for free shipping anywhere in Canada.
Q: May I change or cancel my order?
A: If we haven't shipped it out yet, we can cancel your order completely, please contact us with 'CANCELLATION' and your order number as the subject line.
Q: Where is my order!?
A: We always ship out orders with tracking numbers. If there is a delay via Canada Post, we can try to reach out to them to investigate.
Please contact us if your order is significantly delayed with no tracking updates.
Q: What is your return policy?
A: As Coffee is perishable and because we roast it to order we cannot accept returns, exchanges or refunds on coffees purchases. However, if we have incorrectly fulfilled your order or you have questions about how to brew or quality concerns, please do not hesitate to contact us up-to 7 days post delivery of your order and we will try our best to help.
For all non-coffee products please contact us.